Refund Policy

1. Plans and billing

Thebes Hosting offers a Monthly plan (700 EGP / 30 days), an Annual plan (6,000 EGP / 365 days), and custom Enterprise agreements. All prices are in Egyptian pounds (EGP).

Nothing auto-renews and nothing is ever charged automatically. There is no checkout on this site: we quote a rate, invoice you directly, and you settle the invoice yourself. We store no card, because none reaches us. Each invoice you settle covers the period it names.

2. 14-day refund window

Every payment is eligible for a full refund within 14 days of the transaction, no questions asked. This window meets and extends the consumer withdrawal right under Egypt's Consumer Protection Law (Law No. 181 of 2018).

After 14 days, a settled invoice is non-refundable, and the sites it covers keep running for the period it paid for.

3. How refunds work

• Request a refund through the contact page, including your account email and, if possible, the payment reference from your payment confirmation.
• Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or payment provider.
• When an invoice is refunded, the period it covered is no longer paid for. If it was the only period covering your sites, they stop being covered immediately.

4. Upgrades and extensions

Moving a site from monthly to annual is a new invoice with its own 14-day window. So is a renewal. Each is refundable within its own 14 days, provided the refund is asked for before the period it covers has been substantially used.

5. Enterprise agreements

Enterprise deployments are governed by their individual contracts, which take precedence over this policy where they differ.

6. Service credit for outages

If a verified failure on our side keeps your site unavailable for a prolonged period, we credit the affected time against your next invoice. Where an enterprise agreement sets its own response terms in writing, those apply instead.

7. Statutory rights

Nothing in this policy limits rights you have under applicable consumer protection law, including Egypt's Law No. 181 of 2018.